Description of the EQ skills to be used

I need help in writing a paper for my Leadership and Emotional Intellgence class.

The topic in which I have to write on is the Hostile Work Environments and how EQ techniques and/or theories can assist in resolving and preventing the hostile work environment.

The requirements for this paper is as follows:

Minimum 15 pages

Minimum of 10 references of which 2 are from recent (within 12 months) articles from the popular press and 8 scholarly, peer-reviewed articles that research the impact of emotional intelligence.

Description of the EQ skills to be used.

I will leave the bulk of the paper up to you, but here are a few areas I had thought of covering (in no particular order):

What is a hostile work environment?
The impact that a hostile work environment has an an organization/company.
How does someone detect that a hostile work environment is taking place?
What can be done to prevent the hostile work environment?
What impact does a hostile work environment have on people?
How can the use of the EQ skills/techniques help a leader prevent the hostile work environment?
Description of the EQ skills to be used

Please assist.

Thank you